The process library

59 everyday B2B processes, already assessed.

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59 of 59 processes

Finance Automation first

Can AI handle budget variance reporting?

Rules pull actuals and calculate variances, AI drafts the commentary and groups the drivers, budget owners explain the numbers and finance decides what changes.

7 steps · 5 h/month typical
Customer success Automation first

Can AI follow up on NPS surveys?

Rules send surveys and route scores, AI tags comments and drafts replies, and a person calls detractors and decides what to change.

7 steps · 4 h/month typical
Sales Automation first

Can AI book sales meetings?

Rules find free slots and send invites, AI reads replies and drafts options, and a person handles senior contacts and the call itself.

7 steps · 3 h/month typical
Sales Automation first

Can AI enrich lead data?

Rules and data providers fill most lead fields, AI reads websites and matches records, people own consent and key accounts.

7 steps · 4 h/month typical
Support Automation first

Can AI handle refund requests?

Rules decide and pay most refunds, AI sorts and drafts the replies, and a person handles exceptions and goodwill.

6 steps · 5 h/month typical
Operations Automation first

Can AI handle delivery tracking?

Carrier APIs and rules do the tracking, AI reads exceptions and drafts updates, and a person decides what to do about late or lost parcels.

6 steps · 4 h/month typical
Marketing AI candidate

Can AI write SEO content briefs?

Tools pull SERP data, AI drafts outlines and questions, and an editor sets the angle and checks every claim before a writer starts.

6 steps · 3 h/month typical
Finance Automation first

Can AI run credit checks on new customers?

Rules pull the report and apply the policy, AI summarizes filings and flags risks, and people set the limit on borderline accounts.

6 steps · 4 h/month typical
HR Automation first

Can AI handle employee offboarding?

Rules trigger the checklist and cut access, AI drafts the handover note, and people hold the exit conversation and final pay.

7 steps · 5 h/month typical
Finance Automation first

Can AI prepare a VAT return?

AI reads and codes invoices, rules calculate the VAT, and a person reviews the exceptions and files the return.

7 steps · 6 h/month typical
Marketing AI candidate

Can AI schedule social media posts?

AI drafts and adapts the posts, rules schedule and publish them, and a person approves every post and answers the replies.

7 steps · 4 h/month typical
Finance Automation first

Can AI handle recurring billing?

Rules generate and send the invoices; AI reads change requests and drafts payment reminders; a person approves exceptions and credits.

7 steps · 5 h/month typical
Sales AI candidate

Can AI write cold outreach emails?

AI researches prospects and drafts the first email; rules handle lists and timing, and a person approves what is sent.

7 steps · 6 h/month typical
Support AI candidate

Can AI write help center articles?

AI drafts help center articles from tickets and product notes; a person tests the steps before they go live.

7 steps · 5 h/month typical
Support AI candidate

Can AI handle responding to online reviews?

Rules collect reviews, AI sorts them and drafts replies, and a person approves serious cases and fixes the cause.

7 steps · 4 h/month typical
HR AI candidate

Can AI handle performance reviews?

Rules gather the facts and chase sign-off, AI summarises the year and drafts the text, and managers decide ratings and hold the conversation.

8 steps · 5 h/month typical
Operations Automation first

Can AI handle returns management?

Rules check eligibility, issue labels and refund, AI reads customer reasons and finds patterns, and people grade goods and decide exceptions.

8 steps · 6 h/month typical
Operations Automation first

Can AI handle employee shift scheduling?

Rules fit shifts to demand and legal limits, AI forecasts busy periods and suggests sick cover, and managers settle fairness and the policy.

7 steps · 5 h/month typical
Finance Automation first

Can AI handle payroll processing?

Rules calculate pay and file taxes, AI flags odd numbers and answers payslip questions, and people approve each run and handle sensitive cases.

7 steps · 6 h/month typical
HR Automation first

Can AI handle leave management?

Rules handle requests, balances and clash checks, AI answers questions and spots patterns, and people decide edge cases and sickness follow-up.

7 steps · 4 h/month typical
HR AI candidate

Can AI write job descriptions?

AI drafts the job description and checks wording, rules add pay and legal text, and a person approves what goes out.

7 steps · 3 h/month typical
HR Automation first

Can AI handle interview scheduling?

Rules and self-booking links do most of the scheduling, AI reads free-text replies, and a recruiter decides who meets whom.

7 steps · 4 h/month typical
Finance Automation first

Can AI do cash flow forecasting?

Rules gather the numbers, AI estimates payment timing, and a finance owner sets assumptions and acts.

7 steps · 5 h/month typical
Finance Automation first

Can AI handle bank reconciliation?

AI matches the messy bank lines; rules clear the rest and a person signs off.

7 steps · 6 h/month typical
Operations Automation first

Monitoring inventory reorders

Can AI replace routine reorder tasks? This guide maps automation, AI help, human checks and what should stay human in inventory reorder automation.

5 steps · 40 h/month typical
Sales Keep human

Routing partner leads

Can AI replace it? A practical guide to deterministic automation, bounded AI, human checks and a small pilot for partner lead routing.

4 steps · 40 h/month typical
Sales AI + human

Analysing won and lost deals

A practical plan showing which parts of win loss analysis an AI can help with, what to automate, and what humans must keep doing.

5 steps · 40 h/month typical
Sales Keep human

Handing over a won deal

Short, evidence-aware plan: describe which tasks AI can automate, which need human review, and run a small pilot for the sales to customer success handoff.

5 steps · 40 h/month typical
Sales AI + human

Following up after a sales demo

Quick verdict: bounded AI can assist but cannot fully replace human-led sales demo follow up. Use automation for routine tasks and humans for judgement and relationship.

6 steps · 8 h/month typical
Sales AI candidate

Responding to RFPs

Can AI replace it? Practical guidance for RFP response roles and next steps.

4 steps · 24 h/month typical
Sales Keep human

Running a sales pipeline review

Quick verdict: AI can assist many parts of a sales pipeline review but cannot fully replace skilled humans for judgement and relationship work.

4 steps · 8 h/month typical
Sales AI candidate

Summarising sales meetings

Quick verdict: AI can assist but not fully replace humans for complex sales judgment and relationship work.

4 steps · 4 h/month typical
Sales Keep human

Researching sales accounts

Can AI replace sales account research? Short answer: not completely. Use deterministic automation, bounded AI assistance and human review together.

4 steps · 40 h/month typical
Sales AI + human

Following up on quotes

Reminders on rails, AI drafts, and real conversations for the ones that matter.

4 steps · 18 h/month typical
Sales AI + human

Qualifying inbound leads

Enrich and score automatically; let a person judge fit and timing.

6 steps · 12 h/month typical
Sales AI + human

Preparing a first proposal

AI drafts from past proposals; pricing and promises stay with the owner.

6 steps · 20 h/month typical
Sales AI + human

Updating the CRM after sales calls

Turn call notes into suggested updates; a person approves before anything changes.

4 steps · 10 h/month typical
Sales Keep human

Negotiating a renewal

Prepare the numbers automatically. Keep the conversation human.

5 steps · 8 h/month typical
Operations Automation first

Chasing missing documents

Let systems track the gaps. Let AI handle the messy replies.

4 steps · 14 h/month typical
Operations Automation first

Processing purchase orders

Extract, match, and post. Only exceptions reach a person.

6 steps · 26 h/month typical
Operations Keep human

Approving supplier changes

Automate the paperwork; keep approval a deliberate human step.

6 steps · 6 h/month typical
Operations Automation first

Scheduling field visits

Rules can plan 90% of it. People handle the constraints rules don’t know.

6 steps · 16 h/month typical
Customer success AI + human

Onboarding a new client

Consistent handovers without losing the personal welcome.

4 steps · 22 h/month typical
Customer success AI + human

Preparing a quarterly business review

AI compiles usage and history; the CSM owns the story.

5 steps · 10 h/month typical
Customer success Keep human

Handling a churn signal

Detect it automatically. Respond to it personally.

5 steps · 6 h/month typical
Finance Automation first

Reconciling monthly invoices

Match, flag, and route. Only the exceptions reach a person.

5 steps · 24 h/month typical
Finance AI + human

Processing supplier invoices

Extract and match automatically; mismatches and payment approval stay with a person.

4 steps · 16 h/month typical
Finance AI + human

Chasing overdue payments

A tone-aware cadence with a person stepping in before it gets tense.

5 steps · 12 h/month typical
Finance AI candidate

Approving expense claims

Read receipts with AI; auto-approve the routine; escalate the odd ones.

5 steps · 9 h/month typical
Finance Automation first

Closing the month

Automate the checklist; judgement calls stay with the controller.

6 steps · 30 h/month typical
HR AI + human

Screening job applications

AI summarises. People decide, and stay accountable for it.

6 steps · 15 h/month typical
HR Automation first

Onboarding a new hire

Accounts, forms, and reminders on autopilot. The welcome is human.

6 steps · 8 h/month typical
HR AI candidate

Answering policy questions

AI answers from your own handbook. Sensitive cases route to HR.

6 steps · 10 h/month typical
Support AI candidate

Answering recurring questions

AI drafts from your docs; your team handles the edge cases.

6 steps · 40 h/month typical
Support AI candidate

Triaging incoming tickets

Classify and route automatically; a person owns priority calls.

4 steps · 20 h/month typical
Support Keep human

Handling a formal complaint

Gather context automatically. The response is a person’s job.

5 steps · 6 h/month typical
Marketing AI candidate

Repurposing content

AI drafts variants from one source piece; a marketer edits and approves.

5 steps · 12 h/month typical
Marketing Automation first

Reporting on campaigns

Pull the numbers automatically; write the insight with AI help.

6 steps · 10 h/month typical
Marketing Automation first

Managing event follow-up

Sync contacts and send sequences; personal notes for the warm ones.

6 steps · 8 h/month typical
AI candidate: AI can do the core of the work within a clear task.
AI + human: AI prepares, a person reviews and decides.
Automation first: Rules and integrations do it. No AI needed.
Keep human: Judgement and relationships stay with people.
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